1. Introduction
Welcome to Yuvraj Plastic Flowers Return & Refund Policy. We want you to be completely satisfied with your purchase. If you have any questions or need assistance with a return, please contact us at webkaushal2008@gmail.com
This policy explains our procedures for returns, replacements, and refunds for plastic flower products. By purchasing from Tatiwal Plastic Flowers, you agree to the terms outlined below.
2. Return Timeframe
We accept returns within 7 days from the date of delivery. To be eligible for a return:
- The product must be unused and in original condition
- Flowers must not be damaged, bent, or altered
- Original packaging must be intact
- Proof of purchase is required
- Return request must be initiated within 7 days
Products received as gifts are eligible for store credit.
3. Non-Returnable Items
The following items are not eligible for return:
- Customized Orders: Custom-made floral arrangements
- Bulk / Event Orders: Wedding or event-specific orders
- Clearance Items: Discounted or final-sale products
- Damaged by Customer: Misuse, bending, cutting, or exposure to heat
Please inspect your order immediately and report any issues upon delivery.
4. Exchange Process
Exchanges are available under the following conditions:
- Exchange request within 7 days of delivery
- Product must be unused and returnable
- Replacement depends on stock availability
- Customer bears shipping charges for exchanges
If the requested product is unavailable, a refund or store credit will be issued.
5. Refund Process
After receiving and inspecting the returned product:
- Processing Time: 7–10 business days
- Refund Method: Original payment method
- Shipping Charges: Non-refundable
- Return Shipping: Paid by customer
If your refund is delayed, please contact your bank before reaching out to us.
6. Return Shipping
- Return Address: Tatiwal Plastic Flowers, Pratappura Rupaheli
- Shipping Method: Trackable courier service
- Cost: Customer is responsible
Please retain your tracking number until the return is processed.
7. Damaged or Defective Items
If your plastic flowers arrive damaged or defective:
- Contact us within 48 hours of delivery
- Share clear images or videos of the issue
- We will arrange replacement or refund
- Return shipping will be covered by us
8. Sale Items
- Sale items may be eligible for store credit only
- Some discounted products are final sale
- Refer to product page for sale terms
9. Gift Returns
- Gift returns receive store credit
- Store credit does not expire
- Shipping charges are non-refundable
10. Store Credit
- Issued for gift returns or sale items
- Valid for all future purchases
- Non-transferable
11. How to Initiate a Return
- Email us at webkaushal2008@gmail.com
- Provide order number and reason
- Follow return instructions shared by our team
- Ship using a trackable courier
12. Processing Timeline
- Request review: 24 hours
- Return shipping: 3–7 days
- Inspection: 1–2 business days
- Refund processing: 7–10 business days